Welcome to Swankology, a Swank By Design Company!
RETURN POLICY

Last updated November 04, 2020


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@swankbydesign.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

SWANK Inc.
Attn: Returns
RMA #
2 Broad St.  
Hamilton, NY 13346  
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged
 
     ●     Food   
     ●     Clothing   
     ●     Personal Care Items (i.e. soaps, lotions perfumes, colognes, shaving essentials, etc.)   
     ●     Pillows, Throws + Rugs   
     ●     Fabric Table Runners, Napkins + Tablecloths     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
  
     ●     A 25% restocking fee will be charged for all returns.          
     ●     Should your return item arrive to SWANK Inc. broken or damaged or in any way rendered not salable, no credit or exchange will be issued, so please take care to repack your item carefully.   
     ●     Returns will not be accepted without a RMA number clearly written on the box.   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
315-824-8800 
hello@swankbydesign.com